Adobe Elements 2022 freezes constantly

[Karl22655612bg9t]

I have always had issues with Elements.  I keep upgrading to the latest version hoping that Adobe finally cared enough to produce a decent upgrade.  The 2022 version is awful.  It either freezes, crashes, or uses all of my system's 32GB of RAM.  It now freezes every time I try to rotate an Apple HEIC photo.  Even when I just do one at a time.

Adobe support, can you please stop making me pay for new "yearly" versions while you refuse to release patches to the product I already own?  How do I get Adobe suppoert's attention devoted to fixing these issues?

[Glenn 8675309]

Welp, you start by letting us know what your OS is....

[anned99528943]

I have started to have this problem too.  Really maddening, as I am usually in the middle of my edit.  Have to restart my laptop and start all over again.

[parksla]

After having longstanding issues with Elements (Photo Editor) 2020 loading that continued despite several reinstalls, 2024 is now repeating the same issues. In trying to reinstall recently purchased Elements 2024 – system will NOT allow. Can you please help troubleshoot this frustrating problem? OS: Win 10

[Glenn 8675309]

reboot your computer, then try, sometimes users also have to disable their antivirus for a few minutes so it can get installed.