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Adobe elements 2022 installation

New Here ,
Apr 28, 2022 Apr 28, 2022

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I tried to install Adobe Elements 2022 fron DVD on my MS Surface Windows 11, but get all the time error 1, corrupt installation file. This tablet has an ARM-based processor (not with SSE4.1??) and not an AMD processor while AMD similar is required. 

Is it not possible to install on this machine?

Jacques Bus

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Download and install , Problem or error , Windows

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Community Expert ,
Apr 28, 2022 Apr 28, 2022

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I don't know whether your machine meets system requirements, but here is a HelpX article to resolve Error 1 issues.

Alternatively, if you are able to do so, you can try downloading the installation file from this link.

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New Here ,
Apr 28, 2022 Apr 28, 2022

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Thanks a lot for your advice.
I'll check it out and see what can be done.
Best

Jacques Bus

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New Here ,
Apr 29, 2022 Apr 29, 2022

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I tried this out, but to no avail. Also Windiws 11 is a bit diiferent with the options on files. But I checked this all. I am convinced now that the ARM processor without SSE4.1 will not accept the installation based on the security set on the onetime download and installation. In the past my Photshop had no problems, but I had also problems with F-Secure overall security where they told me this PC could not handle it. Many thanks for your help anyhow. Jacques

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Community Expert ,
Apr 29, 2022 Apr 29, 2022

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Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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