Adobe Photoshop 13: unable to access Organizer

[jackp96639781]

I purchased the Adobe Photoshop 13 Element Software two years ago (compatible with Windows 7), and I recently purchased a new laptop (Windows 10). I have already downloaded the software on to my new laptop, and I am able to access the "Photo Editor" option, but not the "Organizer". Any suggestions, as to why it may be happening? I have already uninstalled and reinstalled the application three times.

Thanks,

Jack

[Atul_Saini]

Moving the discussion to Photoshop Elements​ forum.

[Dhananjay Sati]

Hi jackp,

Thanks for posting in Adobe forums.

Can we try the following steps:

• Open Adobe Elements (You will see the Welcome Screen)
• Hold “Ctrl” “Shift” “Alt” and click Adobe Organizer (Do no leave it)
• Hold the keys until you get “Catalog Manager”
• Optimize & repair the catalog by following this article
• Restart Organizer after repair of catalog & test it.

Hope this works

Thanks

Regards

Dhananjay

[jackp96639781]

Dhananjay,

Thank you for your assistance. Unfortunately, the advice you provided was not able to resolve the issue. I also visited the link you attached, but whenever I tried to Optimize the Catalog Manager, I received a message saying that the program had an error, and had to close down.

Any other ideas?

Thanks,

Jack

[Dhananjay Sati]

Hi jackp,

Thanks for posting in Adobe forums.

Please follow the same steps but this time create a new catalog & import pictures into it. Restart Adobe Organizer & test it.

Regards

Dhananjay

[jackp96639781]

Hi Dhananjay,

After following your last email, my account is finally working.

Thank you for your assistance.

Jack