Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe Photoshop 2018 works poorly on Big Sur. Confidence lost.

New Here ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

Adobe Photoshop 2018 works poorly on Big Sur. Confidence lost.

I use macOS Big Sur 11.4 on a M1 Mac mini 2020.

When using the copy stamp tool and clicking the mouse, the entire image turns grey making Photoshop unbent.

Would love a voucher for the latest version or at least discounted.

For a one-time purchase licence that only lasts 2 years, it's not exactly user-friendly.

If you click on the blue "Contact" button on the homepage under Support, it is greyed out and nothing happens.

I have lost confidence, because

Is the 2021 version already adapted to the M1 and Big Sur or are there problems again?

I can't find any update information in the Mac AppStore.

For my infrequent use and the low performance, 109 euros every two years is too expensive.

Kind regards,

Christian

TOPICS
Bug, Mac, Problem or error

Views

80

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

See this article concerning Big Sur.  And I believe there are also other problems with M1 using the latest Elements version.

 

So, have you posted on the Apple forums about its latest OS rendering all of your third party software incompatible?

 

I'm sure Elements 2018 will continue to work fine for many years on your old computer.  But if you choose to have the latest and greatest hardware, you also have to expect additional costs for the software.  And to answer your specific question, you are entitled to a discount on the current software because you are an owner of a prior version.  At least, that is the case if you purchased from Adobe and/or have the software registered with Adobe.  I'm not sure what the policy is if you purchased from the Apple Store.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

LATEST

Hi Christian,

 

Pretty much what @Greg_S. has already said...

 

Unfortunately, Adobe Photoshop Elements 2018 is not supported on macOS Big Sur, nor does it run natively on Apple's new M1 chip. This isn't very surprising as Photoshop Elements 2018 was released over 3 years before Apple released macOS Big Sur. Your loss of confidence in Adobe, should really be a loss of confidence in Apple to be honest.

 

Your perpetual license for Photoshop Elements means Elements will continue to work indefinitely as long as you don't change the operating system or change your computer. If you do decide to change your operating system or your computer, you need to ask yourself whether all your applications (not just Photoshop Elements) will still continue to work on your proposed new system. If you were a Windows user you would probably find the answer to that question would be "yes" in most cases. Microsoft makes backwards-compatibility a much higher priority than Apple. Apple do things a little differently, and often make design decisions which allow a clean break from the past. Both approaches have their advantages and disadvantages. As a Mac user you have just found out what one of those disadvantages is.

 

I can confirm though that even if you bought Adobe Photoshop Elements 2018 via the Mac App Store, you are definitely eligible as a previous customer for the upgrade discount on Adobe Photoshop Elements 2021 but only if you buy it direct from Adobe. (You can't get the upgrade discount if you buy it again from the Mac App Store).

 

Purchases through Mac App Store FAQ

 

Here's a link to the Adobe Photoshop Elements 2021 product page where you can see how much the upgrade price will be for your particular country (it should be around 80 euros).

 

Adobe Photoshop Elements 2021

 

Another thing you might want to do is download the 30-day free trial of Photoshop Elements 2021 and give it a good run out on your Mac mini before committing yourself to purchasing it:

 

Download Photoshop Elements free trial

 

Finally, if you ever want to contact Adobe support then go to:

 

Adobe Photoshop Elements Learn & Support

 

and look for the little chat icon at the bottom-right of your screen:

 

Screenshot 2021-06-09 215346.jpg

 

 

 

 

 

If you click on that icon you'll open up a chat window with Adobe Customer Care. Note that in some European countries this chat facility is only available Monday to Friday during normal office hours, usually 9:00am to 4:45pm. However, if your English is good, go to Adobe's USA website rather than your localized Adobe website, as the chat facility is open 24 hours a day.

 

Hope that helps 🙂

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines