Adobe Photoshop Elements 15 has stopped working...I recently tried loading Photoshop Elements 15 and got the Photshop Elements has stopped working error. When I checked the error log I saw... Faulting module path: C:\Windows\system32\LavasoftTcpService64.

[ralphd21837700]

I recently tried loading Photoshop Elements 15 and got the Photshop Elements has stopped working error. When I checked the error log I saw... Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll   I chenged the extention to .OLD and Elements worked fine BUT...I could not use the internet at all on my system/. So, I can either use Photoshop or the internet. My old version 6.0 works fine although I cant register it. Any ideas on the next step?

[Dhananjay Sati · Accepted solution]

Hi ralphd,

Thanks for posting in Adobe forums.

I understand you are facing issue with the crash of Adobe Photoshop Elements 15.

Please read & follow this article.

You can also try the following steps

- Open CMD as "Administrator"

- Type this command  netsh winsock reset

- Hit Enter

- Restart your machine

- Open Elements & check

Hope this works

Thanks

Regards

Dhananjay

[ralphd21837700]

Dhananjay,

That worked!

Thank you!

[Dhananjay Sati]

You're Welcome. Take Care , Keep Smiling & Happy Editing

Thanks

Regards

Dhananjay

[Rod Gill]

Hi, I also keep getting the message Adobe Photoshop Elements 15 has stopped working and when I checked the error log I got a different reason as listed below;

Description:

The Software Protection service has stopped.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />

    <EventID Qualifiers="16384">903</EventID>

Can you please assist me with this?

Rod

[Dhananjay Sati]

Hi Rod Gill,

Thanks for posting in Adobe forum.

I understand you are facing issue with Adobe Elements crash.

- Open "Control Panel"

- Open "Programs & Features"

- Repair the following list of programs

* Microsoft Visual C++ 2012 Redistributable (x64)

* Microsoft Visual C++ 2012 Redistributable (x86)

* Microsoft Visual C++ 2013 Redistributable (x64)

* Microsoft Visual C++ 2013 Redistributable (x86)

* Microsoft Visual C++ 2015 Redistributable (x64)

* Microsoft Visual C++ 2015 Redistributable (x86)

- Restart your machine & check Adobe Elements.

If this doesn't work, then please try to check Adobe Elements in a  new admin user account just for testing & let us know the results.

Hope this helps.

Thanks

Regards

Dhananjay

[Rod Gill]

Thank you Dhananjay, I repaired the list of programs you asked me to do and restarted my computer, but I still could not open Adobe Photoshop Elements 15.  I also put mt wife on as a new admin user account and unfortunately this also did not work.

I opened the event viewer agin with the following response:

Problem signature:

P1: Adobe Photoshop Elements 15.0.exe

P2: 15.0.0.0

P3: 57cd43a1

P4: LavasoftTcpService64.dll

P5: 2.3.4.7

P6: 555dc671

P7: c0000095

P8: 0000000000008902

P9:

P10:

Rod.

[Dhananjay Sati]

Hi Rod Gill,

Thanks for updating us regarding your issue.

Can we follow the following steps :

- Open "Control Panel"

- Open "Programs & Features"

- Uninstall "Web Companion"

- Restart your machine

- Test Adobe Elements

Hope this helps

Thanks

Regards

Dhananjay

[Rod Gill]

Thank you Dhananjay,

Uninstalling Web Companion has solved the problem.

I appreciate your help,

Rod