Adobe Photoshop Elements 15 photo editor does not open

[heljäs52482626]

I installed free Adobe Photoshop Elements 15. When trying to open photo editor, a dialog comes up with error code 0xc000007b and the following text: Could not start the program... Organizer works.  I have Windows 10 64 bit.

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[Anwesha Dev Chaudhary]

Try updating your visual C++ version.

To do so,

1. Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.
2. Restart your computer.
3. Launch Photoshop Elements

If the issue still persists, try re-installing the application.

Thanks,
Anwesha

[heljäs52482626]

Did not help. Restarting or re-installing did not help either.

[99jon]

This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

You may see something like:

Faulting module: LavasofTcpService64.dll

If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

• -Go to the Windows Control Panel >> Programs (Uninstall a Program)
• -Find and select Web Companion.
• -Click Uninstall.

[heljäs52482626]

I did not find Lavasoft program in the crash log, but few other errors. I just don’t understand them. I put them here, if it helps (they are partly in Finnish, unfortunately):

1. 1. error

Application

Microsoft-Windows-CAPI2

1. 29.1.2017 10:20:57

513

Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />

    <EventID Qualifiers="0">513</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2017-01-29T08:20:57.986239000Z" />

<EventRecordID>6200</EventRecordID>

    <Correlation />

    <Execution ProcessID="1440" ThreadID="2004" />

    <Channel>Application</Channel>

    <Computer>Heljä-HP</Computer>

    <Security />

  </System>

1. 2. error

Application

VSS

1. 29.1.2017 10:21:49

8193

Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="VSS" />

    <EventID Qualifiers="0">8193</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-01-29T08:21:49.688538400Z" />

<EventRecordID>6204</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Heljä-HP</Computer>

    <Security />

  </System>

<Binary>2D20436F64653A20534543534543524330303030303537392D2043616C6C3A20534543534543524330303030303536332D205049443A202030303030363236342D205449443A202030303030383838302D20434D443A2020433A5C57494E444F57535C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E542D68616C6C696E74615C53595354454D2C205349443A532D312D352D31382020</Binary>

1. 3. error

Application

Microsoft-Windows-CAPI2

1. 29.1.2017 10:23:50

513

Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />

    <EventID Qualifiers="0">513</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2017-01-29T08:23:50.896812700Z" />

<EventRecordID>6206</EventRecordID>

    <Correlation />

    <Execution ProcessID="1440" ThreadID="2004" />

    <Channel>Application</Channel>

    <Computer>Heljä-HP</Computer>

    <Security />

  </System>

1. 4. error

Application

Microsoft-Windows-CAPI2

1. 29.1.2017 10:24:09

513

Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />

    <EventID Qualifiers="0">513</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2017-01-29T08:24:09.825675700Z" />

<EventRecordID>6210</EventRecordID>

    <Correlation />

    <Execution ProcessID="1440" ThreadID="2004" />

    <Channel>Application</Channel>

    <Computer>Heljä-HP</Computer>

    <Security />

  </System>

1. 5. error

Application

VSS

1. 29.1.2017 10:24:29

8193

Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="VSS" />

    <EventID Qualifiers="0">8193</EventID>

    <Level>2</Level>

    <Task>0</Task>

<Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-01-29T08:24:29.591033600Z" />

<EventRecordID>6214</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Heljä-HP</Computer>

    <Security />

  </System>

   <Binary>2D20436F64653A20534543534543524330303030303537392D2043616C6C3A20534543534543524330303030303536332D205049443A202030303030363236342D205449443A202030303030393031322D20434D443A2020433A5C57494E444F57535C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E542D68616C6C696E74615C53595354454D2C205349443A532D312D352D31382020</Binary>

[99jon]

Those Microsoft errors may have nothing to do with Photoshop Elements. If you go back to event viewer it is possible to right-click on an error and choose Event Properties. Then go to the Details tab and you should find information on the related application or process.

One other thing to try:

Go to Windows Control panel and try a repair for each of the latest redistributable packages e.g. for x64 and x86 versions.

Control Panel\Programs\Programs and Features

Work down the list until you have tried a repair for each one – click image below.

You do that by choosing each one (highlighting) and then click the Change button. Then click Repair.

Re-boot your computer and see if that makes any difference.

[heljäs52482626]

Unfortunately this didn't help either. I noticed in your image the application 'Visual Studio 2010 Tools for Office Runtime...', I didn't have that. I don't know if it is necessary, but I loaded it, too, and re-loaded Elements. No help.

[99jon]

I think it may be time to contact Adobe directly. Click the link below and go straight to the blue button at the bottom of the web page. Click the blue button to start on-line chat. Have your serial number available.

Contact Customer Care