Hello, I purchased Adobe Photoshop Elements 15 online, have downloaded and installed. All looks ok but when I try to launch I see "Adobe Photoshop Elements 15 has stopped working" my only option is to "close program". I have removed and re-added but that didn't help??? I'm on a Toshiba Skull Candy Laptop, windows 8.
1 Correct answer
You have probably installed a free Ad-Aware program or downloaded it with some other update. You need to uninstall Lavasoft Software and PSE15 should then work.
8
Replies
thanks for taking the time to respond.
| Log Name: | Application |
| Source: | Application Error |
| Date: | 20/11/2016 21:37:41 |
| Event ID: | 1000 |
Task Category: (100)
| Level: | Error |
| Keywords: | Classic |
| User: | N/A |
| Computer: | Jane |
Description:
Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1
Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671
Exception code: 0xc0000095
Fault offset: 0x0000000000008902
Faulting process ID: 0x1cdc
Faulting application start time: 0x01d2431a1cebd737
Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe
Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll
Report ID: 5c60a178-af0d-11e6-82bc-34e6ade7b93a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
| <Provider Name="Application Error" /> | |
| <EventID Qualifiers="0">1000</EventID> | |
| <Level>2</Level> | |
| <Task>100</Task> | |
| <Keywords>0x80000000000000</Keywords> | |
| <TimeCreated SystemTime="2016-11-20T10:37:41.000000000Z" /> | |
| <EventRecordID>549912</EventRecordID> | |
| <Channel>Application</Channel> | |
| <Computer>Jane</Computer> | |
| <Security /> |
</System>
<EventData>
| <Data>Adobe Photoshop Elements 15.0.exe</Data> | |
| <Data>15.0.0.0</Data> | |
| <Data>57cd43a1</Data> | |
| <Data>LavasoftTcpService64.dll</Data> | |
| <Data>2.3.4.7</Data> | |
| <Data>555dc671</Data> | |
| <Data>c0000095</Data> | |
| <Data>0000000000008902</Data> | |
| <Data>1cdc</Data> | |
| <Data>01d2431a1cebd737</Data> | |
| <Data>C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe</Data> | |
| <Data>C:\Windows\system32\LavasoftTcpService64.dll</Data> | |
| <Data>5c60a178-af0d-11e6-82bc-34e6ade7b93a</Data> | |
| <Data> | |
| </Data> | |
| <Data> | |
| </Data> |
</EventData>
</Event>
Thank you, I have uninstalled Lavasoft and rebooted but still seeing this error.
Below is info from the event log, it's stil mentioning Lavasoft but it's defo gone.
Is there a file I need to remove manually?
Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1
Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671
Exception code: 0xc0000095
Fault offset: 0x0000000000008902
Faulting process ID: 0xe0c
Faulting application start time: 0x01d243746a061df1
Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe
Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll
Report ID: a87ce6c1-af67-11e6-82bd-34e6ade7b93a
Faulting package full name:
Faulting package-relative application ID:
thanks so much, it's working now. I just got rid of C:\Windows\system32\LavasoftTcpService64.dll 
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