I’m still struggling with the same Adobe problem and would really appreciate some help to resolve this.
I recently purchased, downloaded and installed Adobe Photoshop Elements 2020 and Premiere Elements 2020 onto my iMac desktop. I’m running on OSX 10.13.6 Sierra - which is compatible with these versions of software.
Elements and Premier open without issue but Elements Organiser does not. It crashes on start-up each time. Consequently, this renders Photoshop Elements to be useless unless resolved.
So far I have tried:
1 - Uninstall, restart and reinstall software.
2 - Checked for updates to my graphics card.
3 - Run a Disc Utilities diagnostics
4 - Turn off and on my Mac.
5 - Started Organiser whilst holding down the Shift key without success.
6 - Tried to update preferences but the instructions provided by Adobe do not match the options given on my computer.
7 - Checked the Apple forums which appear to indicate that this could be an Adobe software problem.
I attach screenshots of the crash message, what I see in Application preferences on my Mac and how Organiser displays on my Launchpad (just incase it's an installation issue).
Has anyone else had this issue?
If you have any ideas as to how I can resolve this problem I would be very, very grateful.