• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Photoshop Elements 2023 - mp4 not importing video, only audio.

New Here ,
Apr 09, 2024 Apr 09, 2024

Copy link to clipboard

Copied

I have relevant codecs and the videos play correctly on VLC player. 

 

Have attached screenshot of media information


Thanks in advance

TOPICS
Import and export , Organizer , Problem or error

Views

97

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Apr 10, 2024 Apr 10, 2024

Thankyou for the reply Greg, fortunately I managed to resolve the problem.
The resolution of the imported video was higher than the project setting (4K > 1080p). I had incorrectly assumed Premiere would automatically scale any imported video.

Votes

Translate

Translate
Community Expert ,
Apr 10, 2024 Apr 10, 2024

Copy link to clipboard

Copied

The duration seems a little odd.  What is the source of the video?  Does it contain HDR color space?   Please post a screenshot of any error message you are receiving?

 

Also provide the files full properties from MediaInfo which is a free utility.

 

You can also try transcoding the video with Handbrake, another free utility.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2024 Apr 10, 2024

Copy link to clipboard

Copied

LATEST

Thankyou for the reply Greg, fortunately I managed to resolve the problem.
The resolution of the imported video was higher than the project setting (4K > 1080p). I had incorrectly assumed Premiere would automatically scale any imported video.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines