Adobe Photoshop Elements Has Stopped Working

Report · Nov 30, 2016

I have installed, reinstalled, uninstalled and reinstalled Adobe Photoshop Elements 15. Using Windows 10 Pro I keep getting the message "A problem caused the program to stop working correctly, Windows will close the program and notify you if a solution is available" I have tried all the suggestions in the troubleshooting suggestions section except for loading it on another drive.... don't have one. I have more than the minimum requirements, and Adobe says there is no phone help for this product. Did I just waste $80?

Report · Nov 30, 2016

Use the chat option here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Report · Dec 01, 2016

Hi John,

Can you please try the troubleshooting steps mentioned here- Error: Editor has stopped working in Adobe Photoshop Elements

The crash might be due to Web Companion App installed with LavasoftTCP Service.

Thanks

Andaleeb

Report · Dec 01, 2016

I have issues very similar and I am finding it more and more frustrating that I cannot get any decent answers from ANYWHERE

PLEASE CAN SOMEONE BE IN TOUCH WITH ME ..... I have elements 15 and it also stops working ... in my error file it does not mention the web companion being the problem.

Report · Dec 01, 2016

Hi Carmen,

Can you please share your eventviewer logs? Here's how you can get them - Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Thanks

Andaleeb

Report · Dec 01, 2016

Faulting application name: PhotoshopElementsEditor.exe, version: 0.0.0.0, time stamp: 0x58343c9e

Faulting module name: PhotoshopElementsEditor.exe, version: 0.0.0.0, time stamp: 0x58343c9e

Exception code: 0xc0000005

Fault offset: 0x0000000005be76c1

Faulting process ID: 0x2ce0

Faulting application start time: 0x01d249937d21f0f8

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Report ID: ea71c032-0be0-483c-a3bb-ce27cc66bcce

Faulting package full name: AdobeSystemsIncorporated.AdobePhotoshopElements15_1.38.0.0_x64__ynb6jyjzte8ga

Faulting package-relative application ID: AdobePhotoshopElements15

Report · Dec 01, 2016

Thank you for your response thus far. Have posted the event log

Faulting application name: PhotoshopElementsEditor.exe, version: 0.0.0.0, time stamp: 0x58343c9e

Faulting module name: PhotoshopElementsEditor.exe, version: 0.0.0.0, time stamp: 0x58343c9e

Exception code: 0xc0000005

Fault offset: 0x0000000005be76c1

Faulting process ID: 0x2ce0

Faulting application start time: 0x01d249937d21f0f8

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Report ID: ea71c032-0be0-483c-a3bb-ce27cc66bcce

Faulting package full name: AdobeSystemsIncorporated.AdobePhotoshopElements15_1.38.0.0_x64__ynb6jyjzte8ga

Faulting package-relative application ID: AdobePhotoshopElements15

Report · Dec 01, 2016

Hi Carmen,

This seems like a Windows App Store PSE version? Can you please confirm? Is Organizer launching fine on the same machine?

Also, does the current logged in user have admin privileges?

Thanks

Andaleeb

Report · Jan 03, 2017

If I may please interject something here....I'm experiencing the EXACT SAME issue. I ordered my Elements over the phone and used the link they provided for the download. I don't use Organizer...have NO IDEA how to test or load it...I see no "exe" file in it's folder except DVD burner. I tried downloading and installing about 6 weeks ago...had same problem...tried AGAIN yesterday, you've already charged my credit card for the purchase, now I have a worthless program. Elements 8 and 14 worked FINE for me...14 still runs (thankfully)...but there has to be a solution. I do NOT have WEB COMPANION installed.

THANKS for any help you can offer...

Report · Dec 01, 2016

Yes it was downloaded / bought off the Windows App store... I was under the impression it was the proper programme file. As far as I am aware I am logged in with all the admin privileges. Perhaps I have not got a correct setting somewhere?

Does this mean the purchase is not a proper programmable file?

Report · Dec 01, 2016

Sorry, yes Organizer is also launching. The programme works fine with photos and editing these for now.. The only time it crashes at the moment is when I am running a new file and keep inserting pictures and moving them around in order to create a small type advert / file.

Report · Dec 02, 2016

Hi Carmen,

Thanks for confirming. So, it seems like the Editor and Organizer both are launching and you're seeing intermittent crashes when using Editor? Please correct me if wrong. We'll need to get crash dump from your machine, when Editor crashes. I'll shortly share the steps for getting those, over an email.

Thanks

Andaleeb