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Adobe Photoshop elements on Snapdragon X Elite

Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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Hello after installing Adobe Photoshop Elements using the .exe installer I get the following message error:16

I'm going to assume it's because there's no ARM version of elements available

Is there anyway to get elements setup?

Jerry2174588614a7_0-1718999789846.png

 

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Download and install , Problem or error , Windows

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correct answers 1 Correct answer

New Here , Oct 03, 2024 Oct 03, 2024

I have one of the new Surface Laptops with ARM inside and was able to install Photoshop and Premiere Elements.  I was getting errors as well initially but I right clicked on the exe file and selected "run as administrator" and was able to install it after doing that.  I got another error once it was installed and I tried to open it for the first time and right clicking and running as administrator helped with that as well.  Once I ran whem successfully doing that the first time I am able to just

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Community Expert ,
Jun 21, 2024 Jun 21, 2024

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What version of Elements are you using? 

See this HelpX article about error 16 issues.

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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Currently using the Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz, 3417 Mhz, 12 Core(s), 12 Logical Processor(s)

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Community Beginner ,
Jun 23, 2024 Jun 23, 2024

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Is it possible to have it installed on a arm processor, I know Photoshop installs fine so I'm guessing elements doesn't have ARM support?

 

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Community Expert ,
Jun 23, 2024 Jun 23, 2024

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Here are the system requirements for Photoshop Elements 2024.  So I assume the answer is no.  I think you are the first person to ask that question on this forum.

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Community Beginner ,
Jul 02, 2024 Jul 02, 2024

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Count me in the Snapdragon Elite camp. Just got a new Surface Laptop running on ARM. It's pretty snappy. Would love to install Photoshop and Premiere Elements 2024 "ARM"

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New Here ,
Jul 16, 2024 Jul 16, 2024

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Also have new Surface laptop with Snapdragon Elite....tried to do any fixes I could find and a few of the files I need to allow permissions to to complete install of Elements 2024 literally do not exist. I was sold productivity on all sides and all I got was having to chat with Adobe for a refund. Not thrilled on having to wait for software to "catch up" with my processor, if it ever decides to even?

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New Here ,
Aug 09, 2024 Aug 09, 2024

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I feel your pain.  Just bought a laptop with snapdragon and no one said anything photoshop nit working as it was what we said the main use was going to be.  Now I need a refund of laptop and software. 

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New Here ,
Oct 03, 2024 Oct 03, 2024

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I have one of the new Surface Laptops with ARM inside and was able to install Photoshop and Premiere Elements.  I was getting errors as well initially but I right clicked on the exe file and selected "run as administrator" and was able to install it after doing that.  I got another error once it was installed and I tried to open it for the first time and right clicking and running as administrator helped with that as well.  Once I ran whem successfully doing that the first time I am able to just click on them like normal and they work fine.

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