Adobe Photoshop & Premiere Elements 15 Crashes at Startup!

[Apota4u]

I have both Adobe Photoshop & Premiere 13 installed on my computer and I don't have problems with either one. I installed version 15 of both and they both crash on startup with an error message that says that it has stopped working.

I found something online that said to install Microsoft Visual C++ Redistributable for Visual Studio 2012 and that would fix it. I tried doing that but the only options it gave me was to repair or uninstall so I chose repair and that didn't help.

I found something else online that said you need to uninstall Lavasoft Web Companion, but I couldn't figure out how to do it. I tried running the uninstall but it seems to still be there and didn't uninstall.

Why would version 13 work and not version 15?

I'm running a PC with Windows 10.

Please let me know what else I can try. Thanks so much for your help and time! 

[Anwesha Dev Chaudhary]

Please try out the instructions mentioned in the article Error: Editor has stopped working in Adobe Photoshop Elements ​

Let us know if issue still persists.

Thanks,
Anwesha

[Apota4u]

Thanks, but I already tried that. There is nothing called, "Web Companion" listed there and there is no software by Lavasoft listed there either. I just checked again.

[Anwesha Dev Chaudhary]

It would be helpful if you can attach the event viewer logs here, by following the instructions mentioned in the article

How to find crash logs on Windows​.

Thanks,

Anwesha

[Apota4u]

Log Name:      Application

Source:        Application Error

Date:          2/5/2017 10:36:54 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Gaming-PC

Description:

Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process id: 0x4ac8

Faulting application start time: 0x01d2804368107c2b

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

Faulting module path: C:\WINDOWS\system32\LavasoftTcpService64.dll

Report Id: 45500ad3-750d-469d-8f1b-19c8e3d8e05e

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-02-06T06:36:54.713965200Z" />

    <EventRecordID>870630</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Gaming-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Photoshop Elements 15.0.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd43a1</Data>

    <Data>LavasoftTcpService64.dll</Data>

    <Data>2.3.4.7</Data>

    <Data>555dc671</Data>

    <Data>c0000095</Data>

    <Data>0000000000008902</Data>

    <Data>4ac8</Data>

    <Data>01d2804368107c2b</Data>

    <Data>C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe</Data>

    <Data>C:\WINDOWS\system32\LavasoftTcpService64.dll</Data>

    <Data>45500ad3-750d-469d-8f1b-19c8e3d8e05e</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[Anwesha Dev Chaudhary]

From the event viewer logs you have shared, Lavasoft is the one causing the crash.

To resolve this, please go to Location: C:\WINDOWS\system32\

Look for LavasoftTcpService64.dll and rename it.

Now try launching Photoshop Elements.

Let us know if issue still exists.

Thanks,
Anwesha

[viaccess123]

This worked for me - thanks.

[Apota4u · Accepted solution]

I actually fixed it already. I download software called AdwCleaner and it removed the Web Companion files that were causing the problem. Thanks!