Adobe PSE12 defect

Report · Apr 27, 2017

Hi guys,

I bought Adobe PSE12 from Dell with installation key in 2014.

Now, suddenly it won't work anymore.

I get this problem report any time I open it

It starts searching an then tells me that I will get notified whenever there is a solution available. This has been going on for months. Dell support can't help me, Adobe only offers me to post the problem in the forum. What can I do?

Report · Apr 27, 2017

Hi tanjaw,

Please do the following-

Press 'Windows+R' key on your keyboard and type 'appwiz.cpl' (without the quotation marks). It will open 'Programs and Features' in your control panel. In the "Search' box on the top right corner of this window, type 'Web companion'. If you see a match, uninstall the program 'Web companion'.

After this please type "Command Prompt" in the search box given on the bottom left corner, run as an administrator by right-clicking it and selecting "Run as administrator."

Enter this command to reset the network adapter: "netsh winsock reset" (without the quotation marks) and hit Enter. Restart the computer.

Please let us know if this doesn't resolve the issue.

Thanks

Neeraj

Report · May 12, 2017

Hi guys,

thanks a lot for your advice. Unfortunately both suggestions did not work. Neeraj's advice did not work, because there was no result at all searching for web companion and Dhananjay's advice did not work either. I followed all your instructions, restarted the machine but Elements still showed the same problem reports.

Maybe somebody else has a clue.

Regards, Tanja

Report · May 10, 2017

Hi tanjaw,

Thanks for posting in Adobe Forums.

I understand you are facing issue with the crash of Adobe Elements 12.

Please check & follow this article.

You can also try the following steps

- Open CMD as "Administrator"

- Type this command netsh winsock reset

- Hit Enter

- Restart your machine

- Open Elements & check

Hope this works

Thanks

Regards

Dhananjay

Report · May 12, 2017

Hi tanjaw,

Could you please provide us your error logs from Even Viewer ?

Thanks

Regards

Dhananjay