Adobe Save for Web Error

Report · Jan 17, 2017

When I use 'save for web', I am getting the following message: 'Adobe Save for Web Error - Could not write the file. An unknown error has occurred.' Despite the error message, the image has been saved, but also a tmp file with it. This used to happen occasionally, but now happens every time. I am using Photoshop Elements 14.1 on a PC. Any pointers would be much appreciated!

Report · Jan 18, 2017

Please try out the instructions mentioned in the thread:

Photoshop: Selecting Save for Web gives error: "Could not complete this operation. An unknown operat...

Let us know if issue still persists.

Thanks,

Anwesha

Report · Jan 18, 2017

Hi Anwesha,

Thanks for your reply.

I have a file called 'Adobe Save for Web 13.0 Prefs' on my system but not 'Adobe Save For Web 12.0 Prefs'.

Should I delete the '13.0' file?

Many thanks

James

Report · Jan 18, 2017

Instead of deleting, you can just rename it to 'Adobe Save for Web 13.0 Prefs_old'

Let us know if it resolves your issue.

Thanks,

Anwesha

Report · Jan 23, 2017

Hi Anwesha,

I'm afraid that it didn't. I'm still getting the same error message.

Do you have any other suggestions?

Many thanks

James

Report · Sep 01, 2017

I had the same problem. Deleting the preferences didn't help. The way I got it to work was to export the animated gif at a smaller resolution.