Adobe, shame on you! [Why was PSE14 Adobe support withdrawn months after the product was sold?]

Report · Apr 19, 2017

I bought Photoshop Elements 14 on July 19, 2016. That's exactly nine months ago and when I tried to get online support for it, I'm told very directly that you don't support it anymore and to come post on the community forum.

That is unbelievable!! What kind of organization sells something and stops supporting it nine months after it was sold?

The proposed solution? Buy Photoshop Elements 15. You must be kidding me??!!!

Seems as though it may be time to lobby Congress for more consumer protections.

Report · Apr 19, 2017

Post a question and someone will try to help

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

What is the exact error message that you see?

Report · Apr 19, 2017

My question is simple. How can a company, in good conscience, sell a product and stop supporting it within months of its sale?

Report · Apr 19, 2017

As a user-to-user forum, we can't help with general "Why doesn't Adobe support their superseded product?" questions. That's how Adobe does things with all their products.

Elements 14 was released in Sep 2015. Elements 15 came along in Oct 2016. So you bought version 14 about 2 months before version 15 was released. V14 support would have been discontinued around that time. Not much the forum can do about that.

If you have a specific question regarding Elements 14, please post it here and you'll probably get some forum help with it.

Report · Apr 20, 2017

Thank you, John.

I understand this is a peer to peer forum and I sincerely appreciate the reply. I resolved the issue with Photoshop elements myself after performing a complete re-install.

The purpose of my post was to inform others of their corporate behavior as I don't expect a legitimate answer from Adobe.

Imagine for a moment a scenario where Toyota releases a new model in Oct. of 2018 and abruptly stops providing support for the 2017 models they sold just two months earlier and directed their customers to go and seek advice from other Toyota owners to fix their car, rather than offering service?

My statement is in no way intended to diminish the value or contributions of people on this forum. People on here are giving of their time and knowledge to help others because a very large and profitable company will not support a product it was selling only a few months ago.

Seems pretty wrong to me and would certainly welcome an opportunity to share this directly with Adobe, but couldn't find an email for customer relations.

Thank you.

Report · Apr 20, 2017

Try here: