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Android Phone not detected in import issue - Photoshop Elements 13

Community Beginner ,
Jul 17, 2019 Jul 17, 2019

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I use Elements 13 and previously have had no problem in importing photos from my Android V7 phone. Recently, however, when I connect my phone to my laptop  in Elements 13 Organiser and select import frpm camera i get a message saying no device is attached. Can you please help and advise?

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Guest
Jul 17, 2019 Jul 17, 2019

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Moving to Photoshop Elements from Photoshop

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Adobe Employee ,
Jul 17, 2019 Jul 17, 2019

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Hi Ernie,

That does not sound good, let's make it right.

Does your computer detect the phone?


Could you try resetting the preferences of Photoshop and let us know if it helps?
Preference file locations for Photoshop Elements and Premiere Elements

Regards,
Sahil

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Community Beginner ,
Jul 18, 2019 Jul 18, 2019

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Hi, Thank you for your message. I clicked the link you sent and under 'Restore default preferences' but still my PS Elements does not recognise my phone. Sonow I don't know what else to do.

Sincerely,

Ernest Munton

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Adobe Community Professional ,
Jul 18, 2019 Jul 18, 2019

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Does Windows Explorer recognize the camera?

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Community Beginner ,
Jul 19, 2019 Jul 19, 2019

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How can I find out if Windows Explorer recognise my camera?

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Adobe Community Professional ,
Jul 19, 2019 Jul 19, 2019

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Open Computer (or My Computer on Windows 7) and see if your camera is listed when it's connected.

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Explorer ,
Sep 22, 2019 Sep 22, 2019

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I am using PhotoShop Elements and Premiere 17 with Windows 10 and I have the same problem.

 

I cannot import photos or videos from my Samsung Note 10. The phone is detected when I try to import "from camera or card reader", but a window appears informing me to wait and everything ends here.
I have also tried to import using the "from files or folders" option and I can even view and select the files and folders on the phone (then the phone is detected and usable from windows 10) but when I press "get media" it does not nothing. The caltalog of Elements Organizer reappears but without taking any action.

 

It seams a bug of Elements 17. Please, solve it asap it is very limitating.

 

REgards

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Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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Hello Sertx,

 

Didi you find a solution to your probleme?

I seem to have the same, my phone is detected by the photos downloader but when I click on import the program freezes.

(I have Photoshop Elements 2020 and a Galaxy S8)

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Explorer ,
Nov 10, 2020 Nov 10, 2020

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Yes and no.
The problem was the number of photos on the phone. It was only a problem of time, but I had to wait for hours for it to react.
Now I upload them to the cloud and import them from there, much faster.

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Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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Thank you very much for your fast answer.

Personnally I don't think it's the numer of photos because I don't have that many but I think I will use the cloud too if you say it's faster.

Take good care of yourself.

Eline

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