Attempting to use PSE 13 [Was asked to sign in and pay for trial. Why?]

[rwatson767]

When  attempting to use PSE 13 this morning I had to sign on and pay for a Free Trial. I have already paid for and been using PSE 13 for over two years now. Needless to say I did not sign up for the free trial or pay for one.

What gives?

Bob  AZ

[John Waller]

Don't think anyone can tell you without more information, error messages or some screenshots. All we can do is state the obvious: it should not be happening.

Is it still happening? What exactly was the trial for? Can you post screenshots?

[Dhananjay Sati]

Hi rwatson,

Thanks for posting in Adobe forum.

I understand you are facing issue with the activation of Adobe Elements 13.

Firstly,

- Please click here to download Adobe Application Manager for Windows.

or

Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop screen to complete the installation.(Windows)

- After installation please double click its icon by searching it on finder to complete the installation (Mac)

Secondly,

- Open Adobe Photoshop Elements

- Click "Help"

- If you are signed in then please sign out.

- Open Adobe Photoshop Elements again.

- Sign in with your adobe id & password.

- Enter your serial number to activate the software.

- Restart Adobe Photoshop Elements & test it.

Hope this help.

Thanks

Regards

Dhananjay

[rwatson767]

All

Did all that was requested and/or suggested. All seems well now. Adobe and WordPerfect have been a problem all summer long and was weighing on me. I have been using both together for many years and finally Corel determined that WP X8 was a 32 bit program that happened to work with Windows 10 64 bit but watch out. So I dropped using both PSE 13 and WP X8 together. I stumbled through my project using PSE 13 only. The results were very good. Thank God.

Thanks for the assistance.

Bob  AZ