Backup Help Elements 2020

New Here ,
Mar 09, 2022 Mar 09, 2022

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Hi There,

 

I just replaced my computer (Windows 10) and reinstalled Elements 2020. When I go to the place where I ran the last full backup of elements, There is a folder with thousands of files with

catalog.buc.

boXXXXX.jpg

boXXXXX.json

boXXXXX.xmp

and 1 file boXXXXX.cache.

When I start the restore in Elements, I show it the folder but it says there is no XXXXX.tly.

All these files were placed in this folder during me last full backup. what am I doing wrong? Where is the XXXXX.tly file.

 

Thanks Roy

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Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

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Let me move this to the Download & Install forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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New Here ,
Mar 09, 2022 Mar 09, 2022

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Thank you.

 

Roy

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New Here ,
Mar 09, 2022 Mar 09, 2022

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I also noticed that the the .tly file was missisng from my previous backup.  It was there the time befor but the was created using an older version of elements.

 

Roy

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