Blank control panel after Win 10 update

[tttt55078858]

Hi i have downloaded the trial version to play with the face recognition a day ago.

My win 10 was updated this morning.

After reboot the Photoshop elements control panel is blank

What can i do ?

[Medha_Sharma]

Hello,

Could you please post a screenshot that illustrates the issue? This would help us in serving you better.

Thanks,

Medha

[tttt55078858]

[KumarPrakash]

Hello,

Could you please give it a try by uninstalling and reinstalling Photoshop Elements 2019.

This should resolve your issue.

Thanks

Prakash

[tttt55078858]

i am scanning for 3 days the faces. It is on 42 %

i would like to avoid it since it is a laborious process

[KumarPrakash]

Could you please let us know, if your machine uses multiple GPU.

If so, you might find below link helpful (though it is for Photoshop):

Photoshop graphics processor (GPU) card FAQ

Thanks

Prakash Kumar

[tttt55078858]

Hi

I have 1 GPU

It is NVIDIA GeForce GT 640

Other HW related info

OS Name                        Microsoft Windows 10 Home

Version                           10.0.17134 Build 17134

Other OS                        Description Not Available

OS                                  Manufacturer Microsoft Corporation

System Manufacturer     Gigabyte Technology Co., Ltd.

System Model                Z270X-Gaming 7

System Type                  x64-based PC

Processor                      Intel(R) Core(TM) i5-7600 CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date        American Megatrends Inc. F8, 11/30/2017

SMBIOS Version           3.0