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Bug avec Elément Auto Créations 2023.exe

Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Bonjour, Comment éliminer les erreurs provoquant la panne:

"Eléments auto Créations 2023.exe - erreur Système"

4 fenètres successives se présentent à chaque ouverture de mon PC voir fichier joint...

J'ai actuellement, supprimé (provisoirement) tous les logiciels Adobe présents sur mon PC, sans résultats.

1 fichier joint.

Merci de votre aide.

Thierry

 

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correct answers 2 Correct answers

Community Expert , Jan 13, 2023 Jan 13, 2023

I'm not exactly sure how you have deleted Elements temporarily because the program folder still exists on your computer?  Are you able to uninstall Elements 2023 completely e.g. from the Windows>Control Panel.  If you are able to uninstall the program, make sure you accept the option to delete the Preferences files.  Once you have uninstalled the program, install it again. 

 

If you are not able to uninstall the program, you may need to use the CC Cleaner tool.  Although it is named CC Cleaner,

...

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Community Beginner , Jan 14, 2023 Jan 14, 2023

Bonjour,

Le problème est maintenant résolu, mon PC est maintenant remis à neuf.

Encore merci pour votre aide, encouragements et patience.

Belle journée.

Thierry.

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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When you uninstalled Photoshop Elements 2023, did you select the option to delete the preferences files?

What other Adobe programs did you uninstall?

Here is the path where one version of the problem file should be located:Snap_2023.01.12_16h48m35s_001.png

 

Another copy is also installed if you have Premiere Elements.

 

If you open Task Manager, do you see a process for Elements Auto Creations 2023 running?

 

Since this is a difficult problem to diagnose and fix on a forum, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

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Community Beginner ,
Jan 13, 2023 Jan 13, 2023

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Bonjour, Merci de votre suivi d'aide.

-Je n'ai jamais trouvé photoshop 2023 dans mes applications, seulement les messages d'erreurs qui apparaissent sur le bureau à l'ouverture du PC.

J'avaischercher à mettre à jour Lightroom 6 et (par erreur, element 2023)

J'ai maintenant supprimé (provisoirement) les application Adobe par le menu Parametres- applications- supprimé... en espérant solutionner le problème. sans succès.

J'ai trouvé le chemin d'accès que vous suggérez, que dois-je faire maintenant ??  Modifier? supprimer? quels fichiers?voir fichier joint.

Si je ne trouve pas de solution avec vos prochaines instructions je prendrai contact, comme vous le proposez, avec Aide et  Support à Adobe.com

Merci de votre aide.

1 fichier joint

Thierry

 

 

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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I'm not exactly sure how you have deleted Elements temporarily because the program folder still exists on your computer?  Are you able to uninstall Elements 2023 completely e.g. from the Windows>Control Panel.  If you are able to uninstall the program, make sure you accept the option to delete the Preferences files.  Once you have uninstalled the program, install it again. 

 

If you are not able to uninstall the program, you may need to use the CC Cleaner tool.  Although it is named CC Cleaner, it should also work on Elements.  At step 4 of the instructions, if you do not see Elements 21 (the version number for Elements 2023) as an option to remove, choose option 1.  All.  This should open a new dialog where Elements 21 should be an option for removal.

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Community Beginner ,
Jan 14, 2023 Jan 14, 2023

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Bonjour,

Le problème est maintenant résolu, mon PC est maintenant remis à neuf.

Encore merci pour votre aide, encouragements et patience.

Belle journée.

Thierry.

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Community Expert ,
Jan 14, 2023 Jan 14, 2023

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@thierryd48378371 you have marked your own reply as a correct answer, but you haven't told us what you did to fix the problem.  It would be helpful if you gave us the details so others may learn from your experience.  Thanks.

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Désolé pour les mauvaises manipulations, je suis rarement sur les forums...

Le problème a été résolu en supprimant tous les fichiers sous:

Disque local(C)...comme ci-dessous.

thierryd48378371_0-1673885060010.png

Le chemin que vous avez proposé était le bon.

Encore merci!

Je ne sais pas très bien à quel endroit cocher votre bonne réponse...

Thierry

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