Bug in Elements 2025

[ViolaD]

Photoshop Elements 2025 consistently since installation freezes after brief use, needing force quit and loss of work done. Computer is not the problem.  Geek Squad tells me there are many reports of this same problem reported with the 2025 edition, which I purchased from Best Buy.  Do I need a new product or can you fix this bug?

[Bojan Živković]

I will move post to Photoshop Elements forum.

[Glenn 8675309]

Need to know what OS you have?   Windows or MAC /  What windows version?  What MAC version.

"computer is not the problem"-- Please provide proof of that.  "I bought it 2 months ago" is not proof.   
"geek squad said so" is not proof. 

Just because it isn't working for you doesn't mean "It's a bug"-- quite often such "bugs" are user caused.   I'm not saying you screwed things up, I'm just stating facts.

Provide a list of everything you have tried.
Provide a copy of your windows event log.
What things have you added  Brushes?  Templates purchased off of esty?  Graphics?  How did you install them?

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[Peru Bob]

 Geek Squad tells me there are many reports of this same problem reported with the 2025 edition

By @ViolaD

That's partially due to the fact that Best Buy is notorious for selling below spec computers just to make a sale.

[Gael_S]

Hi Viola did you find a solution to your elements 2025 issues? Is it editor and organizer? I don't have a solution for you I just might have the same issues if it is only the organizer that freezes and not the editor.

Gael