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Bugs in Photoshop Elements 2019

New Here ,
Jul 11, 2021 Jul 11, 2021

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Hi! I've purchased PE 2019 from the Apple store a while ago. I have recently upgraded my iMac to Mac os Big Sur. Since the upgrade, PE is not working properly: Camera Raw is not opening. When I work on an image, it disappears when I click on the mouse... I have downloaded the application again from the Apple store, but it doesn't change anything. Can you help me to fix this?

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Bug , How to , Mac , Problem or error

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correct answers 2 Correct answers

Community Expert , Jul 12, 2021 Jul 12, 2021

These problems cannot be fixed.  Elements 2019 does not work with Big Sur.  You will have to upgrade the software.

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Community Expert , Jul 12, 2021 Jul 12, 2021

As the owner of a previous version, you are entitled to a discount on your purchase of the latest version from Adobe.

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Community Expert ,
Jul 12, 2021 Jul 12, 2021

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These problems cannot be fixed.  Elements 2019 does not work with Big Sur.  You will have to upgrade the software.

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Thank you for your reply. How can I upgrade? It seems I'll have to buy PSE again...

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Community Expert ,
Jul 12, 2021 Jul 12, 2021

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As the owner of a previous version, you are entitled to a discount on your purchase of the latest version from Adobe.

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