• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search

Can't import HEIC photos from iphone XR to Elements 23 Organiser on a mac

New Here ,
Feb 28, 2023 Feb 28, 2023

Copy link to clipboard


I have read a similar post in 22 but seemed to be a Windows user not a Mac - I've tried following those instructions and got nowhere.  When I try to import nothing goes across.

I tried importing into a folder on mac first, which worked, but nothing imported from it to Elements.


Please help - I don't really want to have to convert the format of the photos every time to get them across, this seems like it is hard work, for something that is supposed to be easy and relatively intuitive.


Thanks and happy to give more details on setup etc - or to try things out and then feedback.

Import and export






Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation