can't install elements

[katb21397591]

on my Mac it gets to 46% then stops. i have tried this 5 times now.

[Guest]

Moving to Photoshop Elements

[Medha_Sharma]

Hello,

Please accept our sincere apologies for the inconvenience.

Request you to download the Log Collector tool and share the logs with us.

Log Collector Tool

Could you please confirm if you received an error message/error code during installation? A screenshot of the same would help us in addressing the issue in a better manner.

Meanwhile, you can download Photoshop Elements 2019 from this link: www.adobe.com/go/elements-esd

Thanks,

Medha