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Can't install Photoshop Elements 2021.

New Here ,
Jul 11, 2021 Jul 11, 2021

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I bought Photoshop Elements 2021.

Went to the link for download. Downloaded and saved to my PC. - Had to download 7-zip to unpack though. Entered my redemption code. There is now a Photoshop folder. Nothing out of the ordinary until now.

But, usually I hit an install or set up icon or a program icon and get started. - No such thing.

The nearest thing I come to an installer/setup is buried deep down in a folder called: Launch Services. A file called: com.adobe.acc.installer which is a .v2 file.

Is that the one?

And do I really have to download and pay for another app to open a program I have paid good money for?

Or have I suddenly become a clown in regards to computers?

I have never encountered this kind of problem before, so please help. Thanks.

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Download and install, Problem or error

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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Hi,

 

Where did you buy Adobe Photoshop Elements 2021 from?

 

What you are describing is not the normal way to download and install Photoshop Elements.

 

Also, the com.adobe.acc.installer.v2 is a Mac file and not a Windows 10 file, so it sounds like you have downloaded the Mac installer and not the Windows installer - that's why you had to use 7-Zip to open the DMG file 🙂

 

Look at this web page for instructions on how to download and install Photoshop Elements from the Adobe website:

 

Download and install Photoshop Elements

 

Hope that helps 🙂

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New Here ,
Jul 12, 2021 Jul 12, 2021

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Thanks for the advise.

 

I bought it in an large electronics store. So there should be no issues regarding it not being a legit purchase.

 

I'll follow your advise and download again. May have chosen the wrong link.

Or perhaps the seller gave me the wrong program.

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