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Can't log in since buying the app

New Here ,
Jul 09, 2024 Jul 09, 2024

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I have been unable to long in since buying this application.  Attached is a screenshot of the message I keep getting.  If this isn't resolved soon I want my money back, which is fair.  I am also extremely irritated that it is damn near impossible to find a live person to speak with regarding this matter.  The AI assistant has been quite useless in helping me resolve this.  Please, will someone assist me?

 

Thanks,

Heather Yandell

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Mentor ,
Jul 09, 2024 Jul 09, 2024

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Go back to where you found the AI assistant.   type in AGENT, no more, no less, just the word AGENT.

What you showed usually means there is a network connectivity issue. Hard to tell as you  didn't give us alot to work with:  Like your OS, does it appear in your adobe account, are you using the correct email address, what is you OS, stuff like that really helps.

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