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Can't print to new printer

New Here ,
Jul 17, 2023 Jul 17, 2023

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Bought a Epson XP-970. I prints from all applications except photoshop. The message I get is, "The saved printer information is not compatible with this version of photoshop Elements or the saved printer is no longer available." Do I need to upgrade to Elements 2023?

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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If that doesn't work, try updating the printer driver.

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