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When I try to quit PSE 2019, I get an error message I can't seem to resolve....
There is no application set to open the URL auphd://update?sapCode=PSE&baseVersion=17.0&platform=osx10-64&skipUpdateInfo=true.
Is this because I removed my older version <PSE 14> from my computer?
Thanks for any guidance.
Are you able to quit the Organizer and the Home Screen? I assume you are able to quit PSE by using the Task Manager.
Can you post a screenshot of the error message.
Removing an older version should make no difference. Each version of the program is independent.
I've attached and pasted a screen shot of the error message. Most of the
time I haven't had Organizer open while I've been using PSE.
I can usually " Force Quit" PSE 2019 but sometimes I've had to force quit
my whole computer and then start it up again.
I'm sorry. For some reason, I couldn't do my reply directly on the forum
web site, so I just replied to the email sent to my inbox. Unfortunately,
neither the pasted image nor the attachment of the screenshot showed up.
I'm new to the Adobe forums and need to figure out how to navigate better
on the site. There doesn't seem to be a reply option and "Actions" says no
actions are available. I'll try the paste again.
Please refer to this link to understand how to post screenshots on the user forum.
Let me know if there's anything else that I could help you with.
[Personal information removed by moderator.]
Has your problem been resolved? If not, then please share the requested information so that we can investigate the issue and provide you with a solution.
We'll need some information from you to investigate this issue at our end.
Please download the Log Collector tool to gather the system logs. Once you've downloaded the Log Collector Tool, please refer to this link to collect the logs.
Also, please navigate to C:\Program Files (x86)\Common Files\Adobe\Installers and share the 'Install.log' file with me.
You can upload the logs to DropBox/Google Drive or any other preferred medium and share its link with me via personal message.
Please also mention what all Adobe products do you have on your system.
I also have this issue that start when I request an update to my newly installed Photoshop Elements 2019.
Here is the error message when I try to update. I'm able for Force Close the app because the app will not normally close like the OP.
Could you please confirm if you have the retail build or the Mac App Store build?
Installed from the DVD. Retail build.
Can you please launch Safari -> Open Preferences -> Extensions
Please turn on and off each extension one by one and see if any of the extensions available in safari is causing the problem?
Please let me know in case of any queries.
I changed my default browser from Firefox to Safari and the update worked without issues. Problem solved.
Good to know that the problem is solved.
Since this has something to do with the firefox browser, would you like to please share the details of the extensions that are enabled in your firefox browser?
This would help us investigate the issue and handle this problem in our application.
You can directly message me the screenshot, if you would not want to share it here on public forum.
March 21 2019, trying to update or quit Elements 2019 Editor (OSX 10.13.6):
Changing default browsers doesn't fix it.
Turning off all browser extensions doesn't fix it.
Can't select anything from "Choose Application"; they're all un-select-able.
Download version of PSE 2019.
Firefox Extensions Enabled:
Evernote Web Clipper
TinEye Reverse image search
Same issue here with the same error message. I can only force quit