Copy link to clipboard
Copied
When I try to enter my serial number for Elements 20222 I get a message saying "Please connect to the Internet and retry".
Copy link to clipboard
Copied
See this article for possible resolution. Otherwise, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.