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Can't Reinsall current Essentials on new laptop

New Here ,
Dec 20, 2022 Dec 20, 2022

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I purchased Esentials 15 January 2022 and  the PC I had it on broke so I'm trying to reinstall it on a new laptop but it keeps telling me that the activation code is invalid when I know it is not. Can anybody help me please. Greg (Mansfield)

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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If you are talking about Photoshop Elements 15, it was released more than 6 years ago.  So, in 2022, you may have purchased it second-hand or possibly from an illigitimate seller. 

 

If you have a legitimate copy that has been licensed to your Adobe account, you will have to contact Adobe Support and ask them to reset the license activation. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Greg-S.

Thanks for your help. The problem was with the download that was the only one in my account page, in the end I searched through old emails and found the original link for download and it all worked from there. I haven't been on my PC over Christmas but once again thank you.

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