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Can't sign in to Photoshop Elements 2019

New Here ,
Oct 15, 2020 Oct 15, 2020

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I need to sign in to Photoshop Elements 2019 to deactivate it, but when I click "Sign in" in the Help menu, nothing happens.

 

Thank you.

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correct answers 2 Correct answers

Adobe Community Professional , Oct 15, 2020 Oct 15, 2020
If Help > Sign in says "Sign in" and not "Sign out,"that means that you are signed out. Signed in is Actvated while Signed out is deactivated. If you are unsure, you can go to Adobe chat and only ask to have your activations reset: https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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New Here , Oct 23, 2020 Oct 23, 2020
I was unable to deactivate PSE 2019 on my Macbook, but I can now run PSE on my other two computers. That's what I needed. Thank you.

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Adobe Community Professional ,
Oct 15, 2020 Oct 15, 2020

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If Help > Sign in says "Sign in" and not "Sign out,"that means that you are signed out.

Signed in is Actvated while Signed out is deactivated.

 

If you are unsure, you can go to Adobe chat and only ask to have your activations reset:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

Chat and Agent.png

 

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New Here ,
Oct 23, 2020 Oct 23, 2020

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I was unable to deactivate PSE 2019 on my Macbook, but I can now run PSE on my other two computers. That's what I needed.

 

Thank you.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines