Can't use my Photoshop Elements.

[mikef39715718]

I've just tried to edit some photographs I've uploaded and when I've tried to open the file menu, everything seems to be 'greyed out' and I can't use it. Any ideas anyone?

[hatstead]

Are you on the EXPERT tab?

[mikef39715718]

I can't get in to access anything.

[hatstead]

It would help if you provided more information.

1. ? version of PSE?
2. Has it ever worked? If so, when?
3. Do you see the welcome screen?
4. Windows or Mac? Version?
5. Any error messages?
6. Any recent downloads/updates?
7. Can you access other programs?

[mikef39715718]

It is the Photoshop elements 10, which has worked for years with no problems, until now. When I launch the program; it opens at the welcome screen which has the options to organise or edit. I click on edit which takes me to the next screen where you can see the tools on the left but when you try and select the File option and Open, everything is greyed out and I can't go any further. I am running in Windows 10 and have been for a while but this problem seems to have occurred since the last update. All my other programs seen to run ok.

Thanks for taking the time to help.

Mike

[medha sharma]

Hello,

Is this an intermittent issue or is it persistent in nature?

Also, could you try relaunching the application to see if that helps to resolve this issue?

Thanks,

Medha

[mikef39715718]

It is very persistent and I have tried relaunching the program a number of times.

Thanks

Mike

[Peru Bob]

Try resetting the preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

• Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

• Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements