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Cannot access maps on elements organizer 14

New Here ,
Jan 23, 2019 Jan 23, 2019

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I keep on getting this error message when trying to add an additional location in the "places tag" - "A network connection is required to access the map".  I am on a secure network at home and have been using this program for 4 years now accessing this tag and all of a sudden it stopped working.  What can I do to correct this problem?

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LEGEND ,
Jan 23, 2019 Jan 23, 2019

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This is due to changes outside the control of Adobe. In the latest version of PSE a new map provider is being used in place of Google but obviously older versions can’t be updated.

https://helpx.adobe.com/elements-organizer/kb/maps-not-loading.html

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Community Beginner ,
Mar 07, 2021 Mar 07, 2021

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What does Adobe say about organizer maps not working in Elements 2021? If they can't solve this, then they should get rid of the "feature."

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Hi Ken,

 

The Places map feature should be working in Adobe Photoshop Elements Organizer 2021.

 

Are you on a PC or a Mac? And what exactly is "not working" for you?

 

If you're on a PC, there was another user yesterday that had a problem with the map feature not working and was able to succesfully solve it using the Windows 10 System File Checker:

 

Map not displayed in Photoshop Elements Organizer 2021

 

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