Cannot convert PSE 11 catalog to PSE 15

[DAMiddleton]

Just bought a new computer so took the opportunity to also upgrade to PSE 15.  I copied the My Catalog folder across to the new computer and downloaded PSE 15.  Now I am trying to convert the catalog but getting an error "Cannot convert".  Message in the error log is "Failed since Original Catalog was open. Close older version of Elements Organizer."  I have no older version of the Organizer on this computer, it is brand new.  I am running Windows 10.  The actual catalog filename appears to be catalog.pse11db.  Any help would be appreciated.

[arshla jindal]

Hi DAMiddleton,

Can you please provide the following two paths of your "My Catalog Folder" ?

• path of this folder on the older computer.
• path of this folder on the new computer (where you have copied manually).

And are these PSE 11 catalogs visible to you in PSE 15 for conversion?

Thanks,

Arshla

[DAMiddleton]

Hi Arshla,

Thanks for assisting me with this.

Path on old computer was F:\Photos\my catalog (2)

New computer is: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog

The address on the new computer is visible in PSE 15.

Regards

David M.

[arshla jindal]

Thanks for this information David.

Please do the following things as per my suggestions:

1. Please specify whether your earlier machine was 32-bit or 64-bit?
2. In PSE 15, please ensure that no update is pending for installation. You can check this by going to Help menu > Updates. If any update is pending , first install it.
3. Also close the application and go to file explorer and type %temp% in top text bar to go to temp folder. Delete all the contents of this folder. Please be ensured that these are just temporary files and deleting them has no bearing on any of your data or application.

Now relaunch and try converting your catalog. It should work fine.

Please get back with your findings.

Thanks,

Arshla

[DAMiddleton]

Thanks Arshla,

Although your suggestions had no effect I’ve solved the problem by following your line of thinking, so thank you.

I reconnected the F: drive from my old computer and successfully converted the catalog on that. Then I moved it to the new computer location where I wanted it. All seems to work fine.

And by the way, my old computer was 64 bit.

So again thanks for your time and for pointing me in the right direction.

Regards

David M.

[mustafam57041655]

Hi,

I'd like to upgrade my PSE 11 to PSE 15. How much would it cost?

Thanks.

Mustafa

[arshla jindal]

Hi Mustafa,

Find the required info here:

Buying guide | Adobe Photoshop Elements 15 vs 14, 13

Thanks,

Arshla