cannot download media: "this device does not contain any supported media"

[jorgeeli]

Hello,

I am using Photoshop Organizer 15 on a Windows 10 PC.

I recently began getting the message "this device does not contain any supported media" when trying to download photos from my Sony RX100 camera.

Something happened because until recently I have always been able to download media from this camera (and no, I do not know what changed in my PC that created this problem).

It seems that the problem is with my Sony RX100 camera "in combination" with PSE 15 because:

1) I can successfully use Sony's Playmemories Home app to download content from this same camera.

2) I can also successfully use the organizer to download photos from my iPhone

3) I can download the RX100 media from the SD card using the organizer

Please Help

As some of you may be aware, Sony tech support is useless

[MichelBParis]

jorgeeli  wrote

Hello,

I am using Photoshop Organizer 15 on a Windows 10 PC.

I recently began getting the message "this device does not contain any supported media" when trying to download photos from my Sony RX100 camera.

3) I can download the RX100 media from the SD card using the organizer

You mean you can download the files from a card reader, but not directly from the camera with a cable?

Something  happened because until recently I have always been able to download
media from this camera (and no, I do not know what changed in my PC that
created this problem).

Maybe the result of one of the recent Windows 10 updates?

[jorgeeli]

MichelBParis

You mean you can download the files from a card reader, but not directly from the camera with a cable?

MichelBParis

You mean you can download the files from a card reader, but not directly from the camera with a cable?

Correct

MichelBParis

Maybe the result of one of the recent Windows 10 updates?

Probably. As I said, I do not know what changed in my PC.