Cannot install upgrade to second computer

[caryfernan]

I just upgraded to PS Elements and Premiere Elements 2020. Was successful installing on desktop computer. Tried to installed on second laptop computer but as soon as I launch the exe file, the installer does not launch. I was on chat last night and they provided me an alternate download location, however, that did not work either. They wanted to take control of my computer remotely, which I never allow. Has anyone encountered this problem? If so, how did you solve.  Thanks!

[Peru Bob]

What operating system?  Photoshop Elements 2020 won't run on Windows 7.

[caryfernan]

Windows 10 computer. Do you know if adobecare@outlook.com is legit customer service email? Received pm to email them with issue. I did but they want login info and I don't feel comfortable sharing. Thanks for your help Peru.

[MichelBParis]

Danger, it's a scam attempt!!!!!!!

No Adobe help via email.

[caryfernan]

Thank you! I thought that email was suspicious; but didn't realize until I had already given the S/N's and now they have my email! They don't have my password, I refused to give and they sent me a link to generate a one-time pw, which I did not click on. Any suggestions on what I should do or a way to report??

[Peru Bob]

"Any suggestions on what I should do or a way to report??"

See here:

https://helpx.adobe.com/security/alertus.html

Go here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

and

Explain what happened and see if they will revoke your serial number and issue you a new one.

[caryfernan]

OK, thank you peru.

[VipinGupta · Accepted solution]

For the Installation problem of Elements 2020 on your computer, you can try the Silent Installation command and steps mentioned below:

1) Open Command prompt on your computer

2) Navigate to the Setup folder, where Set-up.exe and other files are present on your machine. This can be done by following the steps from this article: https://www.watchingthenet.com/how-to-navigate-through-folders-when-using-windows-command-prompt.htm...

3) Once you have successully set the path of Setup.exe in command prompt type the below command and Hit ENTER.

4) You should either see a progress installation number in percentage or an error code.

Command: Setup.exe --silent=1

[Moderator note: I changed the color of Setup.exe--silent=1 to make it easier to read]

let us know if this works or not.

Thanks

Vipin

[caryfernan]

First, just to update I reported the phishing email adobecare@outlook.com. It is a registered email with abode, not adobe but a user by that name. My account was not compromised.Thx all for your assistance.

@vipingupta; I ran command prompt, navigated to the directory where the set-up.exe resides, entered command line option -silent=1. Same thing. Click yes to allow app to make changes to harddrive; looks like it starts, then just quits. No error message.I've disabled firewall, anti-virus, disabled non-essential start-up items and nothing works. So frustrating! It's a Windows 10 HP laptop. Had no issued upgrading on my desk top. Appreciate your input.

[VipinGupta]

There are two Hyphens (--) before the silent command.

could you please try again? In case if it still fails, Please share a screenshot for the same.

Thanks

Vipin

[caryfernan]

Thank you vipin! Success! Used the --silent=1 option to install both PRE and PSE.I appreciate your assistance and hope this helps anyone else with this issue.