cannot open RAW CR2 Canon 5D MK4

[TroubleMark4]

Recently I bought a new Canon 5D MK4. PSE won't open the RAW files .CR2. Although PSE should update automatically I updated manually (Help - update) too. PSE pop up mentions that all updates are installed. The only way to open the CR2 files is to convert it to DNG. However that is a lot of work. I also installed PS RAW, doesn't work either. How to solve this problem?

[John Waller · Accepted solution]

Which version of Photoshop Elements are you running?

Cameras supported by Camera Raw

Camera Raw plug-in and Adobe application compatibility

The 5D Mark IV is only supported in Elements 15 and Elements 2018.

[TroubleMark4]

Thank you for your reply. I use PSE 13 So my question is answered.