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Cannot print from PSE Editor

New Here ,
Nov 27, 2022 Nov 27, 2022

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Weird problem just came up: I suddenly can't print from PSE Editor. Message is: "Error printing on ... . The printer couldn't print". The printer is then unusable till you manually delete the print job.

The problem comes up only with PSE Editor (all OK with all other programs including even PSE Organizer), and only with this printer. And until now everything has been fine for > 3 years!

PSE version is 2019 (and same thing happens with PSE 8.0). Printer is Lexmark CS827. PC is standard Dell desktop with Windows 10.

This could be a PSE issue, or Windows, or Lexmark - I just can't figure it out. Maybe something dead stupid or simple. Any suggestions gratefully received.

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correct answers 1 Correct answer

Community Expert , Nov 28, 2022 Nov 28, 2022

Suggest that you also check on the Lexmark web site to be sure that you have the latest driver.

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  This usually fixes printer issues.

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New Here ,
Nov 28, 2022 Nov 28, 2022

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Thanks Greg. I tried that, then tried renaming the preferences file itself, but the problem is still there. I now suspect this isn't arising in Adobe Elements at all, more likely to be something to do with a recent and unasked-for windows update. I'll try tackling it from that end. Thanks again.

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Suggest that you also check on the Lexmark web site to be sure that you have the latest driver.

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New Here ,
Nov 28, 2022 Nov 28, 2022

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Thanks, hatstead. Yes, definitely. I now discover that Lexmark issued a 717MB firmware upgrade on Nov 18, the very day that Microsoft updated me to Windows 10 Version 22H2. I'm just waiting for Lexmark to confirm the upgrade is "recommended", because they won't let you to revert.

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Please provide us with a follow-up re this issue.

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