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Cannot scroll using scroll bars if image is zoomed in beyond the size of the window.

New Here ,
Feb 23, 2021 Feb 23, 2021

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Hand tool works. Scroll bars do not (even after first clicking on the image).

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Problem or error

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Community Expert ,
Feb 23, 2021 Feb 23, 2021

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What OS and version of Elements are you using?

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Thank you. Reset on next launch as well as "Reset" did not work. Would be handy if there were reinstall repair facility. Last version of Elements developed the same problem.

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Community Expert ,
Feb 23, 2021 Feb 23, 2021

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What OS and version of Elements are you using?

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Windows 10. Adobe Photoshop Elements Version: 19.0 (20210126.m.155261) x64

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Community Expert ,
Feb 23, 2021 Feb 23, 2021

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You may want to look at the following:

Go to Edit menu>general

1. Check Allow Floating Documents in Full Edit mode

2. Check Zoom with Scroll Wheel

From time to time in Editor, I have to drag the work area with the corner handle down & to the right in order to enlarge it.

 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Deader than a toad.

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Thank you.

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