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Cannot update Elements 2020

New Here ,
Jan 31, 2021 Jan 31, 2021

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Elements Organizer 18.0.0.0
Core Version: 18.0 (20200105.m.139301)
Language Version: 18.0 (20200105.m.139301)

Windows 10 Pro PC, fully up to date.

 

When I launch Elements 2020 Organiser I get a message telling me I have an update.

When I click on Update Now I get a message "Could not launch Updater".

I have looked at other post on here about update problems and have not found any answer.

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\ on my PC is empty.

 

Regards, Richard

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi Richard,

 

Kindly try to reinstall the product. This will install "Adobe Update Helper" in "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\". After that, try to update the product.

 

Regards,

Harshita

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