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Hey everyone, I can't be the only one with this issue, but searching has gotten me nowhere.
I have a version of PSE 2020 (Version 18.0 (20200120.m.139570) x64, and just got notified today while using it that there is an update, but, the app will not update.
It just keeps telling me to update my OS and that my browser is no longer supported so update it, or some such nonsense.
The problem is I already have THE latest windows 10 pro update/version, and I use MS Edge, which is also updated to the latest version.
I am running MS Edge in "Allow sites to be reloaded in Internet Explorer mode" and to "Let Internet Explorer open sites in Microsoft Edge".
Edge is set as my default browser.
Any ideas on what I can do?
thanks
Rob
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I too am having this error with Photoshop Elements 2019.
Even though last year I was able to install and not have any errors.
Any hints?
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Hi Rob, I'm having the exact same issue as you except that Firefox is my default browser.
I have reinstalled IE11 to no avail.
It appears that the update that we are trying to install is a security fix for IE11 and without it some users may not be able to sign in:
Photoshop Elements 2020 update (version 2020.2)
Updated: 6th January, 2021
Build: Windows: 20201207.m.154403.
After the update is installed, the build number can be verified by clicking Help > About Photoshop Elements.
This Windows-only free update includes a security patch for Adobe Photoshop Elements which allows users to continue using the sign-in/sign-out functionality in Adobe Photoshop Elements. Highlights of this update are:
This Windows-only update is being provided to fix a security vulnerability in Internet Explorer 10.
Users not installing this update may not be able to sign-in to Adobe Photoshop Elements in the future.
So I'm wondering if the update is getting confused (or rather has not been programmed to detect when IE11 has been updated by MS along with WIN 10)?
Of course the big question is why are Adobe still requiring IE11 that will be "retired"in June 2022?
Apparently some IE websites will work with Microsoft Edge’s built-in Internet Explorer mode. Clearly (as you note) Adobe doesn't work in that mode when trying to apply the update.
The last thing I want to do is reinstall PSE 2020!
I'm not sure if Adobe support monitor this forum, but someone must be able to help us.
Steve
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Suggest that you call Adobe
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I agree with hatstead that you should contact Adobe support. But in the meantime, are you using a VPN? If so, try turning it off.
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Not using a VPN.
I don't know about calling Tech support for this, I have VERY little time, and quite frankly this is something that should not even be happening, IE 11 is no longer the default browser for Windows 10 and should not be the default go-to for anything, especially updating current software.
If this isn't something quick and easy then TS will most likely ask me to remove and reinstall, So I'll just remove the program and reinstall it, see what happens. It should check for the latest version during the install, if not then maybe I will contact support when I get the time.
Thanks, everyone for trying.
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You can download the latest (updated) version of Elements 2020 from this link.
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Thanks, Greg, I saw that link on a search and wondered if that was the correct one for what I was looking for. And now I know.
I have the physical version of Elements/Premiere Elements Combo Pack, I will grab the key from there and see if this installer does the trick. I hardly ever use the PE though, as I have PowerDirector 19 and I love it.
thanks again, to everyone, I do appreciate the kind help.
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Hello Greg,
Whgen clicking on thelink, I see Elements 2021 and 2022. No trace of 2020...
Normal?
Kind regards,
Paul
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Hi Greg, thanks for the link, it worked a treat.
I was able to install the update (and sign on) using FireFox browser.
Regards
Steve
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Thnak You Greg.
O.K. I have found that download link (and already downloaded the program in the meantime), but do you think that if I re-install Elements 2020 I'll be able to update it? Or is that version of 2020 already updated by Adobe itself?
Regards,
Paul
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Paul, my guess is that the download link for Elements 2020 is an updated version. However, for certain older versions, the download link contains the original release and may have to be updated. I know this to be the case with Elements 13 (and I have been unable to update it). If you have not been prompted to update 2020, then it is safe to assume that you have the most recent release.
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Greg, thanks. I was somewhat afraid to re-install the program, but I did and it now works like a charm!
Thanks again.
Paul
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Did you ever get it sorted out? I have exactly the same problem
Derk
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I did, I followed the link, signed in, downloaded the latest installer for my 2020 version, removed the old version and installed the newer one, and now it updates everytime without an issue.
good luck.
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OK, so as I understand it you have to remove the original installation.
Did you do this after or before the new installation?
Thanks,
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It is now 9/12/2022 and this problem is still happening. I didn't remove the original installation before installing the new one, and it still worked.