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Cannot validate SN PE13

New Here ,
Aug 23, 2022 Aug 23, 2022

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Hi,

Had to reinstall my OS and after reinstall it says Cannot process Serial Number Validation for Photoshop Elements 13, on MacOS Sierra.

It cannot see an internet connection although it is connected and the internet is working fine.

Thanks, 

Karolis.

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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You need to contact Adobe directly. You can initiate a chat session here:

Adobe Photoshop Elements Learn & Support

Or by phone:

Reach us by phone (adobe.com)

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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