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Can someone please venture a guess whats causin this???
Perhaps if you gave us some more information, we could.
This is a Photoshop Elements forum. Are you using the Photoshop Elements Editor or Organizer or something else? What version of Elements?
When you say you are taken to the desktop, do you mean the program is crashing? Are you getting any error messages?
Greg...thanks for your reply
I'm using PS elements 21
the jpg icon of the file I'm trying to open is on my latops desktop
when I click on the jpg icon it results on returning me to the laptops desktop
You are still not fully explaining what is happening. We need to know step-by-step details of what you are doing and what is happening when you do it.
The only guess I can make about what you are telling us is that you have opened the Photoshop Elements Editor, you have gone to the File>Open menu, and in the navigation box, you have double-clicked on a jpg thumbnail/file icon. The Editor then crashes/disappears and you are back to the desktop without any error message appearing. Is this what is happening? If not, what is it that you are doing?
If I have given an accurate description of your problem, please answer the following questions:
I shall await your response before asking other trouble-shooting questins.
thanks for your help
after your resetting preferences advice the problems seem corrected
Maybe I should guess the numbers for the next lottery. 😁