Collage question - PE Shuts down

[joef64962235]

Hello,

I am trying to create a Collage using PE14 on the below system as shown below.

The issue I'm facing is PE simply shuts down and quits when I try to add an effect or background to the collage.

Why would this be happening?

Thanks,

Adobe Photoshop Elements Version: 14.0 (20150827.m.80115)  x64

Operating System: Mac OS 10.13.6

System architecture: Intel CPU Family:6, Model:69, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2600 MHz

Built-in memory: 8192 MB

Free memory: 3595 MB

Memory available to Photoshop Elements: 5345 MB

Memory used by Photoshop Elements: 70 %

Image tile size: 128K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

Display Bounds: top=0, left=0, bottom=1080, right=1920

[Sahil.Chawla]

Hi Joef,

Sorry to hear about Photoshop elements crashing when you create a collage, could you please try the steps mentioned here and let us know if that helps? Photoshop Elements crashes on using the crop tool or photo collage

Regards,
Sahil

[joef64962235]

Hi,

Thanks for your reply. 

I uninstalled the application, then re-installed (version 19) - just assuming this is the upgrade.

When I put my serial number I received at the time with version 14, bought from Amazon, it's saying it's not valid.

So now, I have no Elements..please advise?

Joe

[joef64962235]

Here is my previous purchase.