colour not correct when pprinted

[craig165]

hi, im using elements 11 which I use for sublimation mug designing and the problem I have is that I can make mug design with a grey background on elements and when it prints it turns out green? I downloaded the trial elements 16 to see if that was the problem but no. any ideas? thanks craig

[hatstead]

Have you checked the ink levels in the printer's cartridges?

[craig165]

hi, yes there fine

[craig165]

[hatstead]

What happens when you print via another program?

What happens when you print (as an experiment) from a kiosk, e.g. at CVS?