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Computer locking up

New Here ,
Nov 20, 2020 Nov 20, 2020

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Just downloaded Elements 2021.  Went to Organizer and clicked on Import and Files.  Window came up showing my photo files that are on my hard drive but at the same time locked up my computere.  Have restarted 3 times and retried but locks up everytime.  Have been on hold with techenical assistance for about 2 hours.  Any ideas on how to fix this issue?

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Import and export, Organizer

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Contributor ,
Nov 21, 2020 Nov 21, 2020

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What are the specs of your computer? Also: do you have enough free diskspace on your system drive?

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Hi Tommy, 

 

Thanks for reaching out on the Adobe Community. Could you please share which OS you are on?

 

Regards,

Aaron

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