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Contact problem regrding a problem

New Here ,
Mar 26, 2020 Mar 26, 2020

Hi, I have recently purchased and paid for an Adobe product that I haven't got. And I can't get a reply from Adobe to my inquiry. All very disappopinting. Can anyone advise me how to get a reply re my purchase (but non supply) of Photoshop Elements. I understood this to be a major reputable company. All it seem to do is ask me to purchase it again. Any suggestion appreciated, Robert in Oz. Thanks.

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Community Expert ,
Mar 26, 2020 Mar 26, 2020

You could try the speech-bubble-icon here: 

https://helpx.adobe.com/contact.html

 

Please post Photoshop Elements related queries over at 

http://forums.adobe.com/community/photoshop_elements

 

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LEGEND ,
Mar 26, 2020 Mar 26, 2020

moved to Photoshop elements forum

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020
LATEST

Hi there, 

 

We are sorry about the experience with with Photoshop Elements. Would you mind confirming the version of Photoshop Elements you purchased?

 

Are you getting an error while trying to install the application of while trying to activate it?

 

Regards,

Nikunj

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