Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Contact Sheet II in PSE 2021 (the latest upgrade) will not work.

Explorer ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

I upgraded to the latest release last month and went to use the Contact Sheet II, only to get an error message saying there was a program error, which was then followsed by a further message stating an unonown operating system error.

 

The Contact Sheet worked fine before the upgrade.

 

I am using a 2017 MacBook Pro, 3.1Ghz, 16 MGB of Ram, 1TB hard drive, running Catalina.

Screen Shot 2021-03-03 at 6.25.18 PM.png

Screen Shot 2021-03-03 at 6.25.07 PM.png

TOPICS
Problem or error

Views

98

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

Not many of us on this forum are familiar with Macs.  Since nobody has answered your question yet, I suggest you contact Adobe Support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

If you go to (user) ~/Library/Preferences/Adobe/Elements/19.0/Adobe Contact Sheet II
and delete the Adobe Contact Sheet Prefs hopefully you should be able to use the

Contact Sheet II plugin again.

 

To see your user Library, in the Finder Go menu press the Option key and then you

should see Library listed on the Go menu.

 

1495685_libr.png

 

 

Or

 

Click on your desktop, in the Go menu click on Go To Folder, paste ~/Library/Preferences/Adobe/Elements/19.0/Adobe Contact Sheet II and click Go.

 

gtf.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 04, 2021 Mar 04, 2021

Copy link to clipboard

Copied

LATEST

Brilliant, all working now.

 

Many thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines