Counterfeit Photoshop Elements 14

[RogueStorm1957]

I have been using PSE14 for two years, worked perfectly. Recently on a camper van trip my hard drive crashed and I lost the entire thing. managed to get a new HD, Windows 10 installed but lost PSE. My daughter sent me my original discs and I have tried to install it. I keep getting a message stating that, "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.". I have been on numerous chats with Adobe helpers. My disc is genuine and I have provided the certificate information to confirm this yet the disc will still not install. The annoying thing about this is that it gets to 99% before telling you this information. Surely this should be the first thing checked. The only answer I have had on this is to download the product. I am at campsites where the download speed is practically useless. Is there now a policy within Adobe where all installations MUST be done from downloads? If there is I wish someone would come out and say so.

[Dhananjay Sati]

Hi RogueStorm,

Thanks for posting in Adobe forum.

I really apologies for the inconvenience you are facing regarding activation of Adobe Elements .

Can we follow the following steps:

Firstly,

- Please click here to download Adobe Application Manager for Windows.

or

Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop screen to complete the installation.(Windows)

- After installation please double click its icon by searching it on finder to complete the installation (Mac)

Secondly,

Please click here to download Adobe Photoshop Elements .

Please click here to download Adobe Premiere Elements .

- It will be downloaded as a trial version & the file has a pack of multiple languages that includes "English" but when during installation you will mention your adobe id, password & serial number then it will become full version .

- If you face more issue regarding installation & activation for Elements then please contact our Support Engineers via chat by clicking here.

Hope this works for you.

Thanks

Regards

Dhananjay