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CR3 files will not open

New Here ,
Nov 18, 2020 Nov 18, 2020

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I use photoshop element 2019 and it will not open my Canon CR3 files from a R6 model. Any solutions?

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Problem or error, Windows

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correct answers 2 Correct answers

Adobe Community Professional , Nov 18, 2020 Nov 18, 2020
Your Canon R6 requires Adobe Camera Raw 12.4.  Elements 2019 does not support that version.  There is a possible workaround that you can find here.  However, I suspect that it will not work with Elements 2019.  I have tried the workaround using ACR 13, but that will not work in Elements 2021.  Because there have been major changes in the ACR since Elements 2019, I doubt whether ACR 12.4 will work with Elements 2019.  (It does work with Elements 2021.) Please report back if it works for you. Ot...

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Adobe Community Professional , Jun 21, 2021 Jun 21, 2021
And just to update this older discussion, you can use the discussed workaround to install Camera Raw 13.3 into Elements 2020 and Elements 2021.  At least, you can on Windows.

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Adobe Community Professional ,
Nov 18, 2020 Nov 18, 2020

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Your Canon R6 requires Adobe Camera Raw 12.4.  Elements 2019 does not support that version.  There is a possible workaround that you can find here.  However, I suspect that it will not work with Elements 2019.  I have tried the workaround using ACR 13, but that will not work in Elements 2021.  Because there have been major changes in the ACR since Elements 2019, I doubt whether ACR 12.4 will work with Elements 2019.  (It does work with Elements 2021.) Please report back if it works for you.

 

Otherwise, the standard solution is to use the free Adobe DNG converter which will batch convert your raw files to the DNG format which will work in Elements 2019.

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Thanks for the info.
I guess there is no sense to upgrade to Photoshop Elements 2021 then. If I can’t open my files.
Dennis
Sent from Mail for Windows 10

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Adobe Community Professional ,
Nov 19, 2020 Nov 19, 2020

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Sorry if I was unclear.  ACR 12.4 does work with Elements 2021, using the workaround I posted.  You can check it out for yourself by downloading the free trial of 2021.  If you decide to go this route, make sure you download ACR 12.4 and not any later version (currently 13.0).

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Participant ,
Jun 20, 2021 Jun 20, 2021

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Hi Greg

I am trying to follow the istructions on the workaround on my Imac and i cannot find all of it.

  • On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats

I can get to the Adobe but cannot see the rest /Plug-ins/CC/File Formats

I am running Cloud CC and have the latest version of CRAW installed v 13.3

I also have PS Elements installed which i do like to use from time to time and would like to get the current CRAW 

working in elements so i can work on my CR.3files from the Canon R6. Obviously Elements will not open the CR.3 files 

I am on MAc OS Big Sur 11.4

Any help in finding how or where i can copy the files from will be very helpful

 

Regards Adrian

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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Click on your desktop, click Go then click Go to Folder and paste

/Library/Application Support/Adobe/Plug-Ins/CC/File Formats

in the dialog and press Go.

 

Untitled.png

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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@acoleman121, I know next-to-nothing about Macs.  The only suggestion I can make is to search your computer for a file called Camera Raw.8bi.  That is the name of the ACR plug-in.  If you find more than one, presumably the one with the latest date will be the ACR 13.3 from your CC installation. The other one will be the Elements plug-in (if you only have one version of Elements installed).  Copy and paste the newest version to the Elements folder.  BUT before doing so, rename the current Elements file by adding a tilde prefix (~Camera Raw.8bi). 

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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And just to update this older discussion, you can use the discussed workaround to install Camera Raw 13.3 into Elements 2020 and Elements 2021.  At least, you can on Windows.

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